Refund & Returns Policy

1. Digital Products (E-books)

• All sales of e-books are final.
• Due to the nature of digital downloads, we do not accept returns, exchanges, or provide refunds once an e-book has been delivered or accessed.
• Please ensure your device supports the file format before purchasing.

2. Physical Books

• We accept returns or exchanges for physical books purchased via our website only if the item arrives damaged, defective, or incorrect.
• To request a return, you must notify us within 30 days of delivery by contacting us at rubie@angelicakopec.com.
• Approved returns will be refunded in full or replaced at no additional cost, including shipping.
• To be eligible, books must be unused, in their original condition, and accompanied by proof of purchase.

3. Bulk Orders

• All bulk sales are considered final once confirmed.
• No refunds, returns, or cancellations will be accepted for bulk purchases unless the order arrives damaged or defective.
• Damaged or defective bulk shipments must be reported within 30 days of delivery.

4. Process for Returns

• To initiate a return, please email us at rubie@angelicakopec.com with your order number, details of the issue, and photos (if applicable).
• We will provide instructions for returning your item.
• Once your return is received and approved, we will issue your refund to the original payment method or ship a replacement within 14 days.

5. Contact

For questions regarding this Refund & Returns Policy, please contact us at:

rubie@angelicakopec.com