Frequently Asked Questions (FAQ)

Ordering & Payments

Q: What payment methods do you accept?
Major credit/debit cards and secure processors like PayPal or Stripe.

Q: What currency are prices in?
All prices are in USD.

Q: Can I use a promo code or gift card?
Yes. Enter your code at checkout. Codes can’t be stacked unless stated.

Q: Can I get an invoice or receipt?
A receipt is emailed automatically. Need a formal invoice or W-9? Email us and we’ll send it.

Q: Can I change or cancel my order?
Physical books: possible until the order ships — email us ASAP.
E-books: cannot be canceled once delivered.

Q: Do you charge sales tax?
We collect sales tax where required by law (e.g., orders shipped to California). International orders may incur duties/VAT payable by the recipient.

E-Books & Downloads

Q: How do I receive my e-book?
A secure download link is emailed after purchase.

Q: I didn’t get my link. What now?
Check your spam/junk folder. If not found, contact us for a resend.

Q: How long is my download link active?
Links are active for 30 days with up to 3 download attempts.

Q: Which formats do you provide?
Typically PDF / EPUB / MOBI — works on most readers, tablets, phones, and desktops.

Q: Can I re-download later?
We recommend saving immediately; links may expire after 30 days.

Q: I can’t open the file — help?
Email us and we’ll troubleshoot or provide an alternate format.

Licensing, Sharing & Classroom Use

Q: Can I share my e-book with others?
Purchases are one license per reader. Please do not redistribute.

Q: May I quote or excerpt the book?
Short quotes with attribution are fine for reviews or academic use. For longer excerpts or commercial use, request written permission.

Q: Classroom, company, or book-club use?
Please purchase the appropriate number of copies (or ask us about bulk discounts and site licenses).

Q: Libraries or bookstores — can we stock Bill’s books?
Yes, contact us for wholesale or retail arrangements.

Q: Translation, audio, or other rights?
Rights inquiries: angelica@angelicakopec.com.

Physical Books & Shipping

Q: How long do orders take?
Processing 2–5 business days, then:
• US shipping: ~3–10 business days
• International: ~4 weeks (customs can vary)

Q: Can I track my package?
Yes, tracking is emailed once we ship.

Q: Do you offer expedited shipping?
Express options may appear at checkout depending on destination.

Q: International duties & taxes?
These are set by your country and are paid by the recipient.

Q: Wrong address / change of address?
Email us immediately. Once shipped, we can’t reroute without carrier fees.

Q: Lost or delayed shipment?
Check the tracking link, then contact the carrier. We’ll assist where possible.

Returns, Refunds & Replacements

Q: What’s your refund policy for e-books?
All digital sales are final once delivered.

Q: Physical book arrived damaged or incorrect — what now?
Email us within 30 days with your order number and photos. We’ll replace or refund (including shipping).

Q: Bulk orders — can I return them?
Final sale once confirmed, except for defective items reported within 30 days.

Bulk, Corporate & Institutional Orders

Q: Do you offer bulk discounts?
Yes, we offer tiered pricing and lead times for companies, schools, and groups.

Q: Can bulk orders include a talk or workshop with Bill?
Absolutely — ask about packages that bundle books + speaking/Q&A.

Q: Do you accept purchase orders (PO) or Net terms?
We can review POs for institutions or corporates. Email rubie@angelicakopec.com with your requirements.

Accessibility

Q: Are your e-books accessible?
We aim for screen-reader friendly formats and clear typography. Need an accessible or large-print version? Email us and we’ll help.

Q: Website accessibility issues?
We’re committed to WCAG-aligned accessibility. Report issues to rubie@angelicakopec.com and we’ll address them promptly.

Privacy & Security

Q: Do you sell my data?
No. See our Privacy Policy for full details (CalOPPA/CCPA/CPRA & GDPR aware).

Q: Are my payments secure?
Yes — processed by reputable providers (e.g., Stripe, PayPal). We don’t store full card numbers.

Q: How do I unsubscribe from emails?
Click “unsubscribe” in any marketing email or contact us directly.

Signed Copies, Gifts & Preorders

Q: Can I buy a signed copy?
Sometimes! Limited runs are announced via the mailing list — join for early access.

Q: Can I send a gift?
Yes, we can ship directly to the recipient and include a gift note at checkout.

Q: Do you offer preorders?
When available, preorder info will appear on the product page and via our mailing list.

Speaking, Media & Partnerships

Q: Can we book Bill for a keynote, podcast, or workshop?
Yes — send details (date, audience, topic) to angelica@angelicakopec.com.

Q: Do you have a media kit?
Yes, we can provide bios, headshots, book covers, and talking points upon request.

Q: Do you have an affiliate or referral program?
If/when available, details will be posted on the site. You can also email us to express interest.

Community

Q: Is there a community I can join?
Yes — the Reinventors Group on LinkedIn, led by Bill. It’s for people redefining fulfillment and success at any stage of life. Join the Reinventors Group

You can also sign up for the Reinventors Club where Bill shares insights and updates — just join via the homepage.

Contact & Support

Email: rubie@angelicakopec.com
We usually respond within 1–3 business days.