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Movements, for the most part, are leaderless masses of energy that are, at best, inefficient and at worst, destructive to the causes they espouse. Here’s why. Social change movements deliver this message to the government agency(s) whose practices they oppose: We have a problem. You caused it – and you must fix it. The government […]
I’ve been thinking a lot about apologies and their connection to values, given what’s been going on throughout society. Business and government scandals prompt epic quasi apologies. The rape at Stanford University and the response from a young man who refuses to take responsibility for his actions is pathetic. And there’s the Presidential campaign. Good grief. […]
Well, Washington has given us yet another poster child for bad Brand behavior. The recent meltdown in the launch of the website for on-line enrollment to obtain health insurance required under the Affordable Care Act has shone a spotlight of Brand incompetence brighter than all the lights on Broadway. The technical problems, most of which were avoidable had the project been properly managed from the get-go, were only compounded by the behavior of the players in response to the web-site problems, from the President on down.